If you have returns or warranty claims for any of our products, we will handle them for you as quickly as possible. Below are the terms of our warranty and returns. You can always contact us if you have any questions.
Warranty
Our mods (devices without a tank) have a 90-day (three-month) manufacturer’s warranty against defects in workmanship or materials, from the date of purchase on your receipt.
We provide our warranty and return services to you as our customer.
Very important:
In order to make a return request, it is important that you:
- keep your receipt as proof of purchase date
- keep your device packaging as it has the serial number.
We cannot accept returns without a receipt or the product’s original packaging. This warranty does not cover tanks, glass, atomisers (coils), damage to charging ports or e-liquid. We also do not cover buyer’s remorse.
A warranty will be considered void if the product has been tampered with in any way, used with parts other than those sold and supplied by All Things Vape, or damaged accidentally or through improper use, normal wear and tear, acts of GOD, negligence or abuse.
If your products issue complies with our warranty terms, it may qualify for a return.
Returns
We will happily accept a return and exchange a product if it meets our warranty terms and is found to be defective.